SwimStephy Policies for Swimming Lessons with a Female Swimming Instructor
Please review our official policies carefully to ensure a seamless swimming experience with SwimStephy, head coach - female swimming instructor
1. Lesson Fees, Payments & Trial Lessons
Full payment for the monthly cycle of four lessons is required before the first session begins. Trial classes incur the standard single lesson fee. All payments are non-refundable, unless the coach is unable to attend. Please note that refunds are not provided once the coach is present on-site.
2. Weather & Rain Policy
Our sessions are designed to proceed in various conditions; therefore, lessons will continue as scheduled in light rain. If a lightning alert is present, lessons must be suspended immediately for safety reasons. If a lesson is interrupted due to lightning or pool closure, any remaining lesson time will be carried forward and made up during subsequent lessons.
Students may request a rain check at least 2 hours before the scheduled lesson time if weather conditions are a concern.
3. Rescheduling & Availability
Requests for a rain check or to reschedule a lesson must be made at least 2 hours prior to the scheduled start time. Any lesson rescheduling is subject to the coach's availability, even if other rescheduling conditions are met.
4. Cancellation Requirements
Any cancellation must be made at least 24 hours in advance to avoid last-minute cancellation fees.
5. Makeup Lessons & Medical Policy
To be eligible for a makeup lesson reschedule, a valid medical certificate must be provided to the coach.
6. Swimming Equipment
Students are responsible for preparing and bringing their own swimming equipment for all lessons. SwimStephy can provide recommendations on suitable equipment upon request.
7. General Guidelines
Students are strongly advised to stick to their original time slots as much as possible, to be fair to the coach and to other students.
To ensure steady progress and skill development, students are encouraged to maintain a consistent schedule of 4 lessons per month whenever possible.
Lesson Continuity & No-Pause Policy:
Lesson slots are reserved specifically for each student, and the coach commits this time exclusively to them. To ensure fairness to other students who may be waiting for a regular slot, if lessons are stopped or not attended for more than two consecutive weeks, the reserved slot may be released and offered to another student. No pause policy is allowed.
Please check with your condo management regarding any required paperwork or documentation that we may need to assist you with. If the condo management requires any deposit or administrative fee, this cost will be borne by the student.